However, the player decided to cancel the complaint and wagered his remaining balance, expressing dissatisfaction with the casino's KYC document approval. Consequently, the complaint was rejected by the team.
I talked to a support agent called Edward and he seemed mostly friendly and professional. I did find him using some copypaste, though, as when I asked “is this safe casino,” he replied, “Excuse me, could you please clarify the question?” birli if he did hamiş understand what I was asking…
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Online chat. It operates 24/7. It is the fastest means of getting assistance from a support manager. Before using a chat, you will need to provide your email and name.
The casino initially claimed the account was blocked for bonus abuse but later agreed to return the winnings after additional review and verification. We assisted in facilitating the verification process, and the player eventually received her winnings, resolving the issue.
I'm get more info also concerned that they want you to share multiple bank accounts and multiple private documents with your details for verification. If you've supplied it once and a withdrawal was successful then supplying another different grup doesn't sound healthy.
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They had cited their terms and conditions, specifically the right to close a player's account at their discretion, and assured that they were processing the refund. The casino later confirmed the completion of the refund process. The player had confirmed receipt of the funds, leading to the resolution of the complaint.
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As the player did derece respond to our follow-up queries, we were unable to proceed with the investigation and had to reject the complaint.
He co-founded casinos.cc to help guide players through the ever-evolving world of online gambling. With a flair for critical analysis and a love for strategy, Daniel's reviews offer a balanced view, helping you make informed choices on where to place your bets.
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